The Eurest Way
Award Winning Customer Experience.
Every one of our customers enjoys a fully tailored service based on our brilliant (even though we say so ourselves) Customer Experience programme, using customer insight combined with innovative ideas to promote consistency in brand standards and excellent experiences every time.
It focuses on measuring our customers’ total experience; the consistency of our product and service; how they feel about the complete package; what the Eurest brand means to them emotionally as well as in a practical sense.
Our information is based on consumer and market insight – through research from surveys, interviews, forums, comments, industry papers and competitor analysis.
We empower our operators to do what they do best, by supporting them, listening to their feedback and delivering tools to deliver service excellence built by the business, for the business. We call it The Eurest Way – our way of doing business from top to bottom - and everyone in the business understands and promotes it.
It’s not a one-size-fits-all approach, but rather reflects a tiered approach to suit businesses of every shape and size.
Our Customer Experience programme uses customer research and innovative ideas to promote brand consistency and an experience of excellence every time. We focus on the total experience of our customers; how they feel about our product and service quality.