Customer & Client Satisfaction Review

EVERY CLIENT AND CUSTOMER HAS DIFFERENT NEEDS AND DESIRES AND WE NEED TO MEET THOSE NEEDS, HOWEVER SMALL.

But how can we know if we are meeting our clients’ needs, unless we ask them? This is why we gather feedback in various ways, from both clients and customers.

Retaining contracts is fundamental to our growth in an extremely competitive market place. While we pride ourselves on an excellent retention rate, we are never complacent and know we have to keep meeting the changing needs of our customers and clients to retain their loyalty.

Appreciating that loyalty helps us to understand what we need to do better or differently to guarantee contract retention. We have therefore launched a new online survey for our clients to measure this.

Follow-up is fundamental and continual improvement is essential if we are to stay ahead of the game and deliver a foodservice that matches the excellence of our clients’ businesses.

Source

The Source

(aka The Chefs’ Bible)

THE SOURCE IS A RECIPE BANK, THROUGH WHICH OUR CHEFS CAN BROWSE IN ORDER TO PLAN MENUS AND SPECIAL OFFERS, GET NUTRITIONAL INFORMATION SO THEIR CUSTOMERS CAN MAKE AN INFORMED CHOICE, AS WELL AS MANAGING KEY FINANCIAL DATA.

It’s an in-house package that talks to other Compass systems, including Saffron – our nutritional analysis software – which gives them vital information on likely best menus for your consumers, based on previous trends and their known favourites.

This delivers consistency and innovation, via tried and tested recipes developed by our award-winning chefs; recipes that are fully costed, with accurate nutritional information, and stock management helping to reduce food waste.

By managing the numbers this accurately, it increases confidence in our ability to meet the detailed contractual terms of our agreement.

You can see why we call it The Chefs’ Bible.

Eurest Way

The Eurest Way

Customer Experience

OUR CUSTOMER EXPERIENCE PROGRAMME, TAILORED TO YOU, USES CUSTOMER INSIGHT COMBINED WITH INNOVATIVE IDEAS TO PROMOTE CONSISTENCY IN BRAND STANDARDS AND EXCELLENT EXPERIENCES EVERY TIME.

It focuses on measuring our customers’ total experience; the consistency of our product and service; how they feel about the complete package; what the Eurest brand means to them emotionally as well as in a practical sense.

Our information is based on consumer and market insight – through research from surveys, interviews, forums, comments, industry papers and competitor analysis.

We empower our operators to do what they do best, by supporting them, listening to their feedback and delivering tools to deliver the service excellence you expect, built by the business, for the business. We call it The Eurest Way – our way of doing business from top to bottom - and everyone in the business understands and promotes it.

It’s not a one-size-fits-all approach, but rather reflects a tiered approach to suit businesses of every shape and size – including yours!

Excellence Promise

Excellence Promise

WHAT DO WE MEAN BY AN ‘EXCELLENCE PROMISE’?

Quite simply, it is our commitment to you to deliver a positive experience every time, through great food with seasonal, British and regional flavours, and a friendly and efficient service.

That means we vary our menus every week; we do our level best to keep queues to a minimum; we believe in service with a smile – a genuine one; and a clean and tidy environment, with space for you to settle down and really enjoy your meal.

All that and affordability too. We’ll even give you healthy eating advice, though we won’t force you take it!

And we make sure we get regular feedback from you, especially if you have areas of concern, so we know what we have to do better, differently – or not at all.

Our Promise