The Eurest Way
OUR CUSTOMER EXPERIENCE PROGRAMME, TAILORED TO YOU, USES CUSTOMER INSIGHT COMBINED WITH INNOVATIVE IDEAS TO PROMOTE CONSISTENCY IN BRAND STANDARDS AND EXCELLENT EXPERIENCES EVERY TIME.
It focuses on measuring our customers’ total experience; the consistency of our product and service; how they feel about the complete package; what the Eurest brand means to them emotionally as well as in a practical sense.
Our information is based on consumer and market insight – through research from surveys, interviews, forums, comments, industry papers and competitor analysis.
We empower our operators to do what they do best, by supporting them, listening to their feedback and delivering tools to deliver the service excellence you expect, built by the business, for the business. We call it The Eurest Way – our way of doing business from top to bottom - and everyone in the business understands and promotes it.
It’s not a one-size-fits-all approach, but rather reflects a tiered approach to suit businesses of every shape and size – including yours!