We recognise that doing things well is only half the story; every customer demands consistency in every aspect of their meal experience. We understand that this is just as important in the workplace as in the High Street, and we know that delivering our services every day to a consistently high standard does not happen by accident.
Our comprehensive strategy for the delivery of Operational Excellence gives us such confidence that we offer every customer the promise of, “Satisfaction guaranteed or your money back.”
We recognise that every aspect of our business, from food to health and safety, collectively adds up to your total service package. Our business excellence team captures best practice from our global operations, and our subject-matter experts develop solutions for adoption throughout the business.
We measure success through our customers’ views and perceptions of our service delivery.
In short, it is our commitment to you to deliver a positive experience every time, through great food with seasonal and regional flavours, and a friendly and efficient service.
You know what you want – and what your people want – but by carrying out regular customer insight programmes, we get a crystal clear understanding of that too, and a steer on what we should be doing differently and better. And that adds up to a better service, constantly improved.
We have all sorts of initiatives in place to do what we do better than anyone else in the market, but all you want to know is that those initiatives are going to give you a consistently excellent service delivery, and a more responsive attitude to new thinking and new ways to improve your daily experience.