At the heart of our service

OUR PEOPLE

IF YOU THINK OUR BUSINESS IS ABOUT FOOD, YOU’D BE HALF RIGHT; BUT IN TRUTH OUR BUSINESS IS TOTALLY DEPENDENT ON OUR PEOPLE.

No matter who they are or where they work, it’s the people that make our business work for and with you. Perfectly.

The passion, dedication, love, and above all commitment, for what they do puts the life and soul into our food and produces the magic that turns a meal into an occasion. It’s in our DNA to deliver unique, award-winning, industry challenging, taste tingling solutions, day in day out.

We pride ourselves on hiring the right people in the first place through robust recruitment processes that look for the key Eurest Way behaviours of warm and friendly, informal, genuine, proud, passionate, and customer obsessed. Why do we recruit to these behaviours? Because we asked our customers and they told us that these were the behaviours that exemplified great customer experience. The old saying goes, you can’t teach an old dog new tricks, which is not always strictly true but we firmly believe that our people and our behaviours are integral to who we are and what we do. Nurturing this behaviour is key to developing our people, our service and how we impact your business.

Success is a journey, not a destination.” – Ralph Arbitell

We nurture our people through continued training and development programmes, from an award-winning induction – ‘One Compass Welcome’ – to e-learning modules, training cards and apprenticeships. Our development programmes enable our lovely people to follow exciting career growth opportunities, from restaurant managers through to regional directors and beyond.

Hard work spotlights the character of people;  some turn up their sleeves, some turn up their noses, and some don’t turn up at all.”Sam Ewig

People

What Makes Us Different

The Eurest Way

With excellence and consistency as our aim, we’ve mapped out every process vital to giving you great food and customer service. We call our unique way of doing things the Eurest Way.

Our promise is to deliver three key things — quality, service and price. Other providers make you choose two out of three, but we commit to all three.

  • Quality is our high standard of ingredients, with menus that are nutritionally balanced to keep your workforce happy and healthy, delivered safely all along the supply chain.
  • Service is making sure your account team understand exactly what issues you face and what you want, and provide a foodservice team who know how to create and serve fantastic food to your people.
  • Price is something we won’t be beaten on. You want the best possible price and we will provide it completely transparently.

We think about every aspect of the operation, from sourcing ingredients to the way we prepare and serve our food, how we welcome and interact with customers, and how we make every visit special and a reason to come again.

No matter how big or small your business, the Eurest Way is our trusted guide, setting and maintaining the standards that help us exceed our clients’ expectations.

PILLARS

HEALTH AND SAFETY FOCUS

Maintaining safe environments and practices is always our number one priority.

WE LOOK AFTER THE PENNIES

We deliver everything with cost efficiency in mind, making sure we eliminate waste as the key to delivering best value for our clients and customers.

OUR CUSTOMER IS KING

Customers are at the heart of our decision making — it’s all about anticipating our customers’ needs and exceeding their expectations at every opportunity.

WE PROMOTE OUR PRODUCT

Having great products to showcase creates pride amongst our teams to give genuine recommendations to our customers.

WE’RE OBSESSIVE ABOUT EXCELLENCE

Our obsession is achieving the highest standards, every day; it’s just the way we work.

WE PARTNER OUR CLIENT

We never forget that we provide our services on behalf of our clients. It’s up to us to bring fresh thinking and innovation to the partnership.

Difference

Why People Want To Work With Us

In a word; opportunity.

WHETHER THROUGH CAREER PROGRESSION, NEW SKILLS, ON THE JOB EXPERIENCES OR JUST THE SHEER SCALE AND DIVERSITY THAT EXIST WITHIN OUR CLIENT BASE BY SITE, FORMAT AND LOCATION, OPPORTUNITIES CONSTANTLY PRESENT THEMSELVES AT EVERY LEVEL WITHIN EUREST.

And apart from there being never a dull moment, Eurest provides every individual in the business with an incredible array of options to develop a career path that is second to none in the industry, based on a comprehensive programme of lifetime learning and skills development. In the last year 58% of our vacancies at supervisor level and above have been filled with internally promoted employees.

It is this combination of client breadth, role diversity and the challenges of delivering every customer experience perfectly, to our rigorous standards of excellence, that ensures our people continue to serve you better – day after day after day.

As one of our team once put it, “The sky’s the limit in terms of rewards, for those who strive to achieve the very best possible”. And it is that motivation that guarantees you the quality you expect and makes Eurest the best in the business.

People

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