By Richard Taylor, Regional Managing Director
We often think that great service comes from the people in front of us. But it begins way before the restaurant you’re in has even opened.
Getting the process of opening a new workplace restaurant (otherwise known as mobilisation) right is the key to meeting customer expectations later on. You have to start as you mean to go on.
Lego of all the hassle
I look at it like building something from Lego. You have all the right pieces (hopefully), but you have to put them together in a way that works. Just like Lego, the building (or installation process, for us) should be easy. This means putting clients at ease — taking on the responsibility of preparing and opening their new workplace restaurant, so they just have to wait until dinner’s ready.
Putting our clients first
Our recent period of growth means we’ve opened a good deal more restaurants in many different workplaces. But we’ve avoided complacency with this by looking for new ways to make sure mobilisation remains focused on the needs and expectations of those clients.
That’s why we’ve introduced a new mobilisation team to keep everything on track. This group works to make opening each new workplace restaurant as simple for the client as possible — minimising any disruption and making installations run smoothly (no matter how many there are to do).
The ‘reducing the time’ team
Bringing in a team of specialists has also sped up the process, bringing good food to our clients sooner. It now only takes us an average of between eight to twelve weeks to complete each restaurant.
The mobilisation team also work closely with clients, which allows organisations to take as active a role in the process as they want. This gives them the opportunity to make sure the restaurant in their workplace (that their people will use every day) is just right.
Make delicious meals easy
Stepping on a Lego brick might be (incredibly) painful, but opening a new workplace restaurant definitely doesn’t have to be. That’s why we bring our philosophy of great service to the mobilisation process.
If you’d like to know more about how we bring good food to the workplace, or want to put a restaurant in your office, get in touch — I’d love to hear from you.