A customer’s dining experience is hugely dependant on the service
they receive from the waiters. Having relaxed, warm, and helpful people
to support your restaurant’s services is crucial to creating an
enjoyable atmosphere that’s going to encourage your customers to come
back time and time again.
However, some restaurants have turned that concept on its
head; they’ve developed unconventional waiters and waitresses to make
their diner’s experience even more memorable. So how would you feel if a
group of robots were responsible for serving your meal and entertaining
That’s exactly what a restaurant in eastern China has done. It uses robots to serve and dance for customers.
Perhaps this novelty factor does attract custom and works
well in that way. However, we believe that part of the charm of a
restaurant is being able to have a conversation with the team who are
masterminding your dining experience. At Eurest, the service is just as
important as the delicious food we serve and that’s an ethos we weave
into each of our client’s foodservice solutions.
Like any great service organisation, our success hinges on
our people — from the chefs who make it all happen at the front line to
the executive teams that plan and implement the whole package. We call
it ‘The Eurest Way’; a short phrase that sums up our entire team’s
commitment to quality and service.
In a Eurest restaurant, the only thing mechanical is the equipment.
BBC News 2014. ‘China Restaurant uses robotic waiters’, BBC News [Online], http://www.bbc.co.uk/news/world-asia-pacific-12067986, (Accessed 11 March 2014).